A family whose deliberate summertime excursion to Sri Lanka will be canceled has expressed disbelief after their journey insurer refused to cover their losses but informed them they might be uninsured if they went ahead.
Sam Williams says his annual journey coverage with Ecclesiastical grew to become worthless after it emerged it would not cover the cancellation of his trip in the wake of the Foreign Office advising vacationers not to tour Sri Lanka. Instead, he says it will value the family approximately £2,000 in canceled flight and villa bills.
In February, Williams started booking flights and accommodation for himself, his wife, and their-year-old daughter for three weeks on the island in July. He says he secured the final capacity simply two weeks earlier than terrorists killed more than 250 people on Easter Sunday.
Like thousands of others who had booked impartial journeys, the concept of cancellation became sure when, in the final month, the Foreign Office counseled towards all but vital travel to Sri Lanka. The fallout from the assaults remains this week; the Guardian suggested that the Sri Lankan authorities had imposed a curfew after mob attacks on mosques and Muslim-owned stores.
At the time of the Foreign Office announcement, the Association of British Insurers warned that travel insurance could not cover everybody disobeying the recommendation but also stated that maximum policies might include cover losses for those forced to cancel. But while Williams requested Ecclesiastical how he ought to declare, he was advised that such cancellation cover was no longer supplied as part of his annual policy.
“It’s ridiculous,” says Williams, who lives in London. “It won’t cover the cancellation; however, it has said that if we hold the ride, we won’t be insured because the Foreign Office has suggested not to move. So, it appears it wishes to use both methods. The corporation suggested I contact my package excursion operator. However, we’ve got booked it all ourselves. It said it’s miles getting pretty plenty of calls approximately this. Isn’t this why we’re advised to shop for journey insurance in the first place?”
Ecclesiastical, founded in 1887 to protect church buildings against the chance of fire, confirmed its policies did not cover cancellations due to Foreign Office advice. However, following Guardian Money’s intervention, it has agreed to cover Williams’ losses, minus the £ 100 excess, as a goodwill gesture.
“We have reviewed Mr. Williams’ grievance and, because of the unique circumstances of this case, we have determined to pay the declaration to cover his travel expenses,” says a spokesman. We understand this has been an annoying time for Mr. Williams, and we need to do the right thing for him.”
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